Things I learned from telemarketing

So I'm officially done call centering. (Yes that's a real word) And even though I've only done it for like 6 weeks I've learned a lot. It also makes me have a great appreciation for anyone who does this for more than 5 minutes.

But I learned a lot

• Don't call to have something done if you are in a hurry. I'm sorry But if your blackberry isn't receiving emails like it should it's going to take more than 5 minutes to fix. It takes more than 5 minutes to even pull up all the systems that I need to use to fix your problem. You yelling at mean because you have a meeting in 5 minutes and you've called in 4 times to get this fixed already will not make anything work faster. and maybe if the other three times you called in you had more than 5 minutes this woulda been fixed.
  
• Don't freak out cuz I ask you for the safety things. number name and last 4 of the ssn or passcode. these are put on for your safety. Don't yell at me because I am asking that. It takes 2 fucking minutes and this prevents you from identity theft or unwanted changes to your account. I'm sorry this world doesn't have 2 minutes to spare. but maybe you should all just chill out. Cuz if I didn't ask and it wasn't really you you'd call back freaking out about the changes and accuse us of not protecting your stuff
  
• If you call freaking out about a bill that is $988 cuz you took your iphone and Mexico and used it for a full month and didn't bother to ask if there was a charge or something to use it out of the country and I offer, cuz I'm nice and don't have to these are valid charges, to help you out and give you $200 off don't escalate the call to my manager trying to get more. He'll prolly not even offer to give you the $200 I was willing to give you. Don't be greedy. Take it and say thank you
  
• Don't call and argue with me. It's my job to know how to fix your phone. And believe it or not you are not the first person to have this problem. It's true. I don't care how much you argue with me I'm not putting you thru to tech unless you try all the things I tell you. including turning your phone off and on again. I don't care how much you think you know about 60% of the time power cycling-turning the phone off and on. yes there is a technical name for it- the handset(phone) fixes the problem. I'm resending stuff over the air and a whole mess o other things you don't know about or understand. But you know. maybe I'm wrong. I do this all day and am paid for it and you called me for help but maybe I'm wrong.
  
• Also don't try and pull a fast one on me. I don't care that I don't speak Spanish. No means no in English too. and I can hear you, and cries of "Aye Papi" accompanied by a foot stamp usually don't mean yes.
  
• And don't let your 14 year old call in. she doesn't know shit and will argue with me about everything. I don't have time to deal with this. I got other things to do. (the last two bullets before this one(and this one) were from the same call. ask me about it someday)
  
• Don't argue with me for something ridiculous. I don't care if you've been with us for 20 years I cannot give you 5 free iphones or turn an iphone into a prepaid account. or take the data plan off the iphone. or fix your problem in 5 minutes. or put a verizon phone on our network. I can't even do that for myself and I work here.. I'm sorry you must've missed it earlier when I introduced myself. My name is Myndi. Not Jesus. There are some things I just can't do. I'm sure if I came to your accounting job and asked you to make sure I got $750,000 on my tax return you couldn't do it. No matter what. Same principal.
  
• Don't make vague threats. You don't know where I live or even my name prolly. I tell you at the first but most of you will call me Wendy Grenwald. I on the other hand can see your address phone number, ssn, credit report, plan, how much you owe us, and a whole plethora of other things that can be used to make your life a living hell. Don't push me.
  
• Do be nice. I am more than willing to work with you and help you out as much as I can when you are nice and gracious. 9 times out of 10 you are calling us about valid charges that I do not need to adjust. but I will for nice people. anyone who calls in yelling at me about The IVR or whatev I'm not going to help you as much. It's the difference between 500 extra rollover minutes and a $50 credit. I'm serious
  
• If you are getting exceptionally good service do mention it. I sit there for 8 hours a day getting told I'm an incompetent fool. It's nice to hear "I've never had such good service." or "You are doing a great job explaining a difficult principal"
  
• Do have a sense of humor. I joke with you. Don't be a wet blanket. It makes me feel like a jackass for trying
  

And above all remember:

• There is a human on the other end. I am not a robot. I am an actual person. I do make mistakes and it is normal. you make mistakes too. I've never talked to you before this and I'll prolly never talk to you again. I did not make this mistake. I'll help you fix it. But I'm not here to be your verbal punching bag, sexual thrill, or therapist. I'll be pleasant and amiable but don't over do it. I don't wanna hear about lady and coco and your other 5 dogs. I don't wanna hear about the best porn you've ever seen. And I sure as hell don't wanna hear about how your dad died and now it disturbs you to hear his fucking phone ring and now you are demanding things be done that can not be done and will not be done. I don't care what is going on in your life. you have no right to treat another human like that. Ever. I won't do jack shit for you if you call in and demand it. I have my own problems. My dad might have just died too. but I'm not allowed to tell you that. There are people from all walks of life on the other end of that phone. from the 20 year old college student that has to take this til she gets thru accounting to the new father that now has to provide for 2 more people other than himself. to the newly divorced mother with one son in jail, one facing jail time and a retarded daughter. Don't be an ass. chill the fuck out.

FINALLY!

This is just a quick post to let everyone and their dog know that as of Feb 2nd I'll go from Teleperformance's micromanaging bull shit to the IRS's. ! I start Feb 2nd as a 4 seasonal in receipt and control. It's a swing shift. It's awesome! yeah. but for now I have t minus 8 more days of my shit job. So I should get going to it! but yeah! I'll post more later.

Ellie's first crash

So my sister just got into her first fender bender. it's OK. She's fine. Just a little shook up so if any of you see her or talk to her help her calm down but I don't think any of you will see her. I don't know. but I don't think so This reminds me of my first fender bender.

I was 16 and I had been driving for about 6 months. I drove a 92 chev pickup that was on it's last leg. Full sized Pickup with a 4 inch trailer hitch on the back. I had just left Carl's Jr on Harrison after getting food and I backed into a little tiny green ford. Come to find out the ford belonged to the bank's president! (there is a bank right next to Carl's) So here I was some sixteen year old kid with a POS truck and I backed into a brand new ford. Put the trailer hitch right thru the bumper. Then the bank pres came out. He was a nice enough guy and he took care of everything. he just got my insurance info and called and all that. Then I had to call my dad. (I had already called my mom not knowing what to do)

Let me explain. My dad is a good guy. But his temper is about half as long and twice as violent as mine. Things just set him off. I was scared shitless. My dad just checked to make sure everything had been taken care of and went. Did you learn from this? and I just nodded. He said OK. then no harm done. He's surprisingly cool about fender benders. Now when I totalled the truck. different story. but the little ones. he makes sure everything gets done and you learn form it (insurance goes up you have to pay for any body work) but there is no yelling or anything.

So yeah. My insurance went up and all but other than that it was a good learning experience. Hopefully it will be for Ellie too.

it's been a while.

haha so this is a catch up post cuz I haven't posted for a while.

Holidays were great. I got to spend most all of them with my favorite guy in the whole world. It was awesome. Christmas eve I had to work. I came home and my family had gotten Andy's number out of my phone number out of my phone and invited him over. so I came home and he was there. which was awesome. kinda. I kinda worry about him being around my family when I'm not there. but I trust him... so yeah.

Then Christmas morning I got up at 3 am to make my parents gift.. well put it together.. and then I did the secret Santa thing I'd been working on for a few months. Then I slept again for like 3 hours. when I was woken up again to do the whole Christmas morning thing.

OK. Let me explain. My family has the worst luck around the holidays. something major always ALWAYS craps out and we end up having to buy a new.. whatever it is. Transmissions, fridges, stove, dryer something like that always goes out about the end of nov early dec. this year it was the washer. so my parents had to buy a new washer. My mom was basically setting us up for only getting pants for Christmas. In a nut shell. anywho so me and Ellie decided to work more and such and kinda play Santa this year. my parents had no idea. so I moved everything out about 3 am when I was setting up the fire pit we got for my parents. My mom and dad were pretty much like. wow. (OK they both started crying. which I hate. but it was a good cry) so it was pretty cool to be able to do that for my family.

Then I got to go hang with Andy and his family. who I also love. They are so awesome! I love his house. I'm actually there now. Even when it is chaotic it's got a nice calm feeling to it. It's nice. for whatever reason-respect, trust, priesthood, or something else- I love the feeling and spirit around Andy's house. His brother is like so awesome! I love Jim and Amanda(older brother and sister in law) and their two kids are so cute! Lexi-his niece- is like 7 months old and she spend like an hour just opening one present. it was adorable! I love kids! his 2 year old nephew is also adorable! I love Clayton! He knows my name and likes to come talk to me til I poke him in the belly then he runs away laughing. and I love his older sister Erin. She is awesome. actually aside from him and his parents I believe she was the first person I met from his family. It was on the way to his little sister Kaycee's birthday party and she had pulled up just as I'd pulled up and she was so friendly. Despite the fact she had no fucking idea who I was. I even like Paul-her boyfriend she's marrying pretty soon cuz I can't spell the other word- who seems to be kinda... different. He's just kinda aloof. kinda like me. I think it's cuz he's not a member. of the church or the family quite yet. But he's cool. a little odd. but he's always been nice when I've seen. Kaycee is.. and 8 year old. but she is so funny. I like her. she's not sure about me I don't think... but she's still cool. I love his dad as well. Jim is a big teddy bear-which he is. I kinda imagine emmett off of twilight to be like him- his dad is too. He is so awesome. I think Andy has kinda explained the situation at my house to him a little. but he is always trying to teach me about the church without teaching me about the church. He's also a big gamer like Andy-but not quite as big a one as he is- and so he is always including me in their games. even tho I suck with a Capitol S. lol His mom is pretty awesome too. They are all so awesome! I still kinda feel a little out of place but I'm just like that for the most part. But I got to hang with them. The bad part was trying to drive home later.... but even that was kinda fun. Exhilarating even. lol but you know me. always the thrill seeker.

Then I had to work again New years eve-I hate being the new guy. getting all the shit shifts- but then when I got off everyone was at parties and such so Andy came over and I made eatable food and we watched meet the Spartans and prom night. it was really nice. ;) and I actually got a sober new years kiss from someone I care about. unlike the last few years. so that was good. and it was nice to be able to sit at my house. where I'm pretty comfortable. With the person I am most comfortable with and no one else to bother us. I can't wait til I move out and I can do that more often. I mean even now we are just chillin in his room doing our own thing and it's kinda nice. but his fam is still here. It's not like we're doing anything we shouldn't be and it's not like I don't love them.(as does he I'm sure) but it's just nice to get away you know? does any of that make sense? I Dunno. it does to me.. kinda

but yeah. since then I've pretty much just worked. Friday was Andy's birthday and so he had the day off. we went to Iggy's for dinner after I got off work and then went to see the unborn.

Iggy's was funny. It was good food but the service sucked. I mean really really sucked. There was a table near us that the people left about 830. and it was still unbused when we left at 945! I mean it wasn't like they were so busy they couldn't do it. They were just lazy. and a Knife was dropped on the floor near us.. like a steak knife... and 3 people kicked it out of the way instead of picking it up! who does that? lol

Then we went to see the unborn. SCARY AS FUCK! just a warning. I am a chicken. but this movie was scary. Poor Andy prolly still has no feeling in his arm. It's full of Jewish lore and old WWII stuff. but I don't deal with movies about debouks-evil spirits- and possession and such well. and this wasn't your normal blood and guts movie either. it was scary in the fact that it was actually creepy. We then went to wal marts and messed around and talked and stuff til like 4. then I went home and stayed up til like 6 when I could finally see stuff and get to sleep. I slept until about 10 when my parents woke me to see if I wanted to go to the movie and breakfast with them. again. my answer is always no. I then showered, changed, and went up to see Ellie at work. We went to lunch then I went home. played on facebook and addictinggames.com again and then I went to dinner with Andy's while family at Texas roadhouse. Andy's birthday is the 9th. His dad's is the 10th. they usually celebrate together I guess. which is what that was. I guess. Then we went to his brothers and played trivial pursuit. Then he and I sat in his car making shadow puppets and just being idiotic. It was really fun. I love being able to just be stupid with him. It's so nice.

now I'm sitting here watching him play wow and blogging. and listening to him on vent. which is a voice.. thingy. they use on wow. so I can listen and talk with him and his nerd friends-who prolly think I'm a bitch. and I'm ok with that- and blogging. lol that's pretty much it

I realize making vague threats doesn't do any good but...

ok So I know it's been a while since I've posted. Holidays, all that. I'll finish my catch up blog and post it later. this one is for me.

What the goddamn fuck does the government want? someone just Tell me and I'll fucking do it! I'm sick of fucking getting screwed over! I am an accounting major with 6 100 scores and a year of experience! Why the fuck am I having such a hard time getting my old job back? I fucking just want it back. I hate my current job. I could never see another at&t.. anything.. ever again and it wouldn't hurt my feelings one bit! and the only thing that keeps me going back is that they gave me a chance when no one else would. oh and the dependency on money thing everyone has.but what the hell!? I swear to god I don't get hired on to the irs this month and you will have to come visit me in federal prison. I don't fucking know what they want! I have jumped thru every hoop! It's the only job I have ever not been totally miserable at. I loved that job and I plan on staying there for the long haul if I could just fucking get hired! that's all I'm asking. Or even just a reason why I am not getting hired and lazy fucks I worked with in the past are! I'm sick of getting ass raped by the government! first this, then the whole unemployment thing, then this again! I think I'm getting somewhere and then they just bend me over and fuck me sideways again. I dunno. I so fucking frustrated at this point. Cause I'm just sitting here twiddling my damn thumbs in the dark waiting and hoping for something that at this point doesn't seem to ever be happening! I just want it back. I swear the people I work with are prolly so sick of hearing me talk about the files. one girl said "if you loved it so much why don't you go back?" I nearly took her head off(I apologized later) "It's not as easy as some lazyfucks make it!" I dunno why some people get everything handed to them on a silver platter. but I'm pretty sick of having to work for every inch I fucking get. I'm willing to do it. but not when I'm getting screwed over by morons. I just want some answers or results or something. this running in place shit is.. well just that. shit The only good thing that has happened in the last 4 months was Andy. that's pretty much it. if it weren't for him I would prolly would be in a fucking rubber room at this point. or dead. or in Canada. or something. I dunno. This was a pointless post about things that can never be answered or changed. I've tried being positive and saying there must be a reason I can't get this back. but for the love of god there is no reason at this point other than nothing fucking comes easy for me. SO I've basically given it a week. if I haven't heard anything in one week from tomorrow(the 9th Happy birthday baby lol your birthday is my cut off) then you'll all see me on the news on the 12th getting taken out by swat team or some shit like that. But I'll make it well known. that's all. This life game sucks. I wanna try again